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Refund Policy

ROMULUS AI


By using Romulus AI, you agree to this Privacy Policy and consent to the collection and use of your information as outlined above.

 

If you do not agree, please discontinue your use of the platform.


Refund Policy for Romulus AI Trading Software.


Effective Date: 11/19/2024


At Romulus AI, we are committed to providing high-quality trading software and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions for refunds related to our subscription plans and services. By using our platform, you agree to this policy.


1. Eligibility for Refunds
Refunds are available under the following circumstances:

  • Technical Issues: If the software fails to function as promised due to a verified technical issue on our end, and we cannot resolve the problem within a reasonable time.

  • Duplicate Charges: If you are accidentally charged multiple times for the same subscription.

  • Accidental Subscriptions: Requests for refunds due to accidental purchases must be made within 48 hours of the transaction.


2. Non-Refundable Items
Refunds will not be issued in the following cases:

 

  • If you decide to discontinue using the software after the subscription period begins.

  • For unused portions of a subscription or partial months.

  • If the software's performance is impacted by external factors beyond our control, such as market conditions, user error, or third-party data disruptions.

  • After the end of the subscription period.


3. How to Request a Refund
To request a refund, please contact us at info@romulus.life with the following information:

  • Your account details (name and registered email address).

  • Proof of payment (receipt or transaction ID).

  • A detailed explanation of the issue or reason for the refund request.

  • We will review your request and respond within 7 business days.


4. Processing Refunds

  • Approved refunds will be processed within 10 business days of approval.

  • Refunds will be credited to the original payment method used at the time of purchase.

  • Romulus AI is not responsible for delays caused by your bank or payment processor.


5. Cancellation of Subscriptions

  • Users can cancel their subscription at any time through their account settings or by contacting customer support.

  • Cancellation will prevent future billing but does not automatically qualify for a refund of the current subscription period.

6. Changes to This Policy

  • Romulus AI reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our platform signifies acceptance of the updated policy.


7. Contact Us

  • If you have questions or concerns about this Refund Policy, please contact us at: Email: Admin@RomulusAI.online

 

By using Romulus AI, you acknowledge and agree to the terms outlined in this Refund Policy.

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